General Terms and Conditions

GENERAL INFORMATION

The online shop www.hugoreitzel.ch / www.hugoreitzel.com was developed and is operated by Reitzel (Suisse) SA, company which is recorded in the trade register of the Canton of Vaud.

Any order taken for a product on sale on the online shop www.hugoreitzel.ch / www.hugoreitzel.com is based on the assumption that the buyer has read and accepted these terms and conditions beforehand.

Consequently, any buyer wishing to order on line acknowledges that he/she is fully aware of the fact that his/her agreement to the contents of these terms and conditions does not require his/her handwritten signature of this document.

The buyer may save or print these terms and conditions, it being understood that both saving and printing of the said document are his/her sole responsibility.

 As far as we are concerned, we undertake to give you, whenever practical, the following information:

1.    The accurate identification of the company.
2.    The essential features of items for sale and their use.
3.    The prices of items in Swiss Francs (CHF).
4.    The conditions of payment and order fulfilment as well as the delivery charges.
5.    The existence of a legal right of revocation.

Objects displayed on commercial illustrations are not delivered with the items.

The brand “Hugo Reitzel” is the exclusive property of Reitzel (Suisse) SA.

Any dispute arising in connection with the website operation www.hugoreitzel.ch / hugoreitzel.com shall be governed by the general sales conditions set out below. If, in spite of everything, the dispute remains unresolved, we shall personally seek a “non adversarial” solution.

Where appropriate, the courts of the Canton of Vaud will be the only competent courts.

GENERAL SALES CONDITIONS

Article 1: Entirety

These general sales conditions constitute the entire obligations of the parties. Hence, the buyer is deemed to have accepted the full clauses provided for in these general sales conditions without reserve. No general or specific condition set out in the documents sent or given by the buyer may be incorporated herein, in as much as the said documents are inconsistent with these general sales conditions.

Article 2: Purpose

These general sales conditions aim to define the rights and obligations of the parties with respect to the online sales of goods and services which are proposed to the buyer by www.hugoreitzel.ch / www.hugoreitzel.com.

Article 3: Contractual documents

This contract contains the following contractual documents, ordered by decreasing importance: these general sales conditions and the online order form. In case of contradiction between provisions contained in documents of different ranks, the provisions of the higher rank document shall prevail.

Article 4: Effective date and duration

These general sales conditions shall become effective from the date of the sending of the online order. They shall remain in force during all the time necessary to provide subscribed goods and services, until the expiry of the guarantees due by www.hugoreitzel.ch / www.hugoreitzel.com.

Article 5: Electronic signature

The last “click” of the buyer on the order form constitutes an electronic signature which has, between the parties, the same value as a handwritten signature.

Article 6: Order confirmation

The contractual information will be confirmed by e-mail not later than the delivery date or, failing that, at the address indicated by the buyer on the order form.

Article 7: Proof of the transaction

The computerized records, kept reasonably safely in www.hugoreitzel.ch / www.hugoreitzel.com computer systems, shall be considered as proofs of the communications, orders and payments that occurred between the parties. The archiving of order forms and invoices is made on a reliable and durable medium that may be issued as a proof.

Article 8: Information about products/stock

8-a: On its website, www.hugoreitzel.ch / www.hugoreitzel.com, presents the products for sale with all the necessary information enabling the potential buyer to know the essential features of the products he/she intends to buy before placing a definitive order.

8-b: Offers presented by www.hugoreitzel.ch / www.hugoreitzel.com are valid only while stock lasts. www.hugoreitzel.ch / www.hugoreitzel.com shall in no event be held responsible for any product being undeliverable, out-of-stock or sold out.

8-c: www.hugoreitzel.ch / www.hugoreitzel.com reserves the right to change and replace products depending on its suppliers’ catalogues.

8-d: The pictures displayed on the website are not contractual.

Article 9: Pricing

9-a: Prices are indicated in Swiss francs (CHF), all taxes included, and are valid only at the date when the buyer sends the order form. They do not include delivery charges, which are charged as extra costs.

The prices of the products listed on the website take account of the VAT rates applicable at the date of the order. In the case of a change in the VAT rate, these changes could be reflected on the price of the products without the client being informed beforehand.

Full payment must be made upon ordering, and in any event before shipping the ordered items. At no time any payment received may be considered as a deposit or a down payment.

REITZEL reserves the right to modify its prices at any time, but undertakes to apply the rates in place indicated to the client at the time of the order’s registration.

9-b: The buyer is asked for each order, a fixed amount for the preparation and delivery costs of the parcel (postage, packaging, parcel making, etc.), based on the geographical area where the delivery is situated.

For all other destinations, please contact directly www.hugoreitzel.ch / www.hugoreitzel.com.

Article 10: Method of payment

To pay his/her order, the buyer may choose between all the methods of payment proposed on the online order form. The buyer guarantees www.hugoreitzel.ch / www.hugoreitzel.com that he/she has the authorizations required to use the chosen method of payment, upon validating the order form. www.hugoreitzel.ch / www.hugoreitzel.com reserves the right to suspend any order procedure or any delivery if authorization of payment by debit card is denied by any certified financial institution or in case of non-payment of the order. www.hugoreitzel.ch / www.hugoreitzel.com specifically reserves the right to refuse to carry out a delivery or to honour an order coming from a buyer who has not fully paid an order or with whom a dispute is underway. www.hugoreitzel.ch / ww.hugoreitzel.com has implemented an order check-out procedure to insure no one is using someone else’s banking information without their knowledge. www.hugoreitzel.ch / www.hugoreitzel.com reserves the right to use this procedure if any doubt arises with regard to the client’s legitimacy. With respect to this check-out, the client will be required to fax to www.hugoreitzel.ch / www.hugoreitzel.com a copy of an identification paper with a proof of domicile. Our services shall validate the order only after receiving and checking out papers sent by the buyer.

Article 11: Availability of products

The order will be fulfilled at the latest within one week from the day following the buyer’s order. In case of unavailability of the ordered product, in particular because of our suppliers, the buyer will be informed at the earliest delay and will have the possibility to cancel (reimbursement of the amount paid) or to modify (replacement of product) his/her order.

Article 12: Delivery arrangements

Products shall be delivered at the address indicated by the buyer on the order form. The buyer undertakes to check the physical condition of the goods upon delivery. He/she will inform www.hugoreitzel.ch / www.hugoreitzel.com by email within a delay of 7 days after delivery, of any defects noticed.

Article 13: Delivery problems due to carrier

Any defect concerning the delivery (damage, missing product compared to the delivery slip, damaged package, broken product…) should imperatively be mentioned on the delivery slip in the form of “handwritten reserves” signed by the client. At the same time, the buyer will confirm this defect by sending the carrier the said claims by registered mail, within a delay of 7 days after the delivery date. The buyer will send a copy of this mail to Reitzel (Suisse) SA, 14-16 Route d’Ollon, 1860 Aigle.

Article 14: Delivery error

14-a: The buyer will report, within a delay of 7 days after delivery, any claim concerning delivery errors and/or non-compliance of the products (regarding their nature or quality) compared to the indications mentioned on the order form. Any claim submitted after this time limit will be rejected. To have the right to return the product on account of a delivery error, the buyer will in no event have unsealed, opened or used the item.

14-b: The submission of this claim to www.hugoreitzel.ch / www.hugoreitzel.com will be exclusively done by email.

14-c: Any claim not submitted according to the above mentioned rules and time periods will not be taken into account and will release www.hugoreitzel.ch / www.hugoreitzel.com of any liability towards the client.

Article 15: Act of God

Neither party will be liable for failing to perform its contractual obligations, insofar as their execution will be delayed, hindered or prevented by a fortuitous event or an act of God. A fortuitous event or an act of God will be defined as any fact or circumstance compelling, exterior to the parties, unpredictable, unpreventable, independent of the will of the parties and not preventable by them, despite all the efforts reasonably possible. The party affected by such circumstances will notify the other within a delay of 5 days following the date it becomes aware thereof. The two parties will contact each other within a delay of 7 days, unless the act of God renders it impossible, in order to examine the impact of the event and agree on the conditions under which the execution of the contract terms shall be continued. If the act of God lasts more than 30 days, the aggrieved party will be entitled to terminate these general sales conditions. Explicitly, are considered as acts of God or fortuitous events, besides those usually considered as such by the law: blockage of means of transport or of supplies, earthquakes, fires, storms, floods, thunderbolt; disruption of telecommunication networks or difficulties specific to telecommunication networks beyond the clients’ control.

Article 16: Partial non-validation

If one or several provisions of these general sales conditions are considered or declared invalid in application of a law, a regulation or the final decision of any competent jurisdiction, the other provisions shall remain in full force and effect.

Article 17: Governing law

These general sales conditions are governed by Swiss law and particularly by the Code of Obligations, which governs aspects not expressly mentioned in these general sales conditions. It applies to substantive rules as well as to procedural rules. If any dispute or claim arises, the buyer should preferably turn to www.hugoreitzel.ch / www.hugoreitzel.com in order to seek a non adversarial solution. Thereafter and in the event of an appeal, the buyer will be entitled to file a claim with the courts of the Canton of Vaud.

Article 18: Computer science and liberties

Information asked to the buyer is necessary for his/her order processing and may be exclusively communicated to www.hugoreitzel.ch / www.hugoreitzel.com’s contractual partners involved in the fulfilment of the said order. The buyer may write to www.hugoreitzel.ch / www.hugoreitzel.com to exert his/her rights of access and rectification on his/her personal information contained in www.hugoreitezl.ch / www.hugoreitzel.com’s files.

These general sales conditions are written in English. The buyer declares he/she has full legal capacity to commit himself/herself under the provisions of these general sales conditions.